Privacy Policy for Vendo Digital
At Vendo Digital, accessible from https://vendodigital.co.uk/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Vendo Digital and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Vendo Digital. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
We may collect personal information from you when you voluntarily provide it to us or when you use our website and services. The types of personal information we may collect include:
- Contact information (such as name, email address, phone number)
- Business information (such as company name, job title)
- Billing and payment information
- Information you provide to us for the purpose of receiving our services
- Correspondence and communication records with us
- Usage data, including IP addresses, browser type, operating system, and other technical information
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Vendo Digital follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Vendo Digital uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Vendo Digital.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Vendo Digital, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.
Note that Vendo Digital has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Vendo Digital’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Privacy Rights (Do Not Sell My Personal Information)
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Vendo Digital does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Call Tracking & Recordings
To help our clients understand and improve their marketing performance, we may use call tracking systems (for example, GoHighLevel, CallRail) or apps provided by our clients. These systems may record calls (audio) and collect call metadata (date, time, duration, caller number, campaign tag).
- Call recordings are stored automatically by the tracking provider
- Vendo Digital does not access or listen to the recordings unless necessary for a valid reason (for example, investigating a drop in conversions), and only with explicit permission from the relevant client.
- Call metadata (such as timestamps, call source, number, and duration) may be stored for up to 12 months and is used to generate performance reports and campaign insights.
- After the retention period, recordings and identifying data are deleted or anonymised so it cannot be traced back to individuals.
- We do not store recordings locally on our systems; all recordings remain within the call tracking platform.
Your Rights & Choices
If you placed a call to a business that uses Vendo Digital’s services and wish to request access to or deletion of any call data, please contact the business directly (i.e. our client). We act as a processor for that business and will assist them in fulfilling any such requests where required.
